Company and contact details

Eased Software (Pty) Ltd, registration number 2026/505508/07, operates IceBreakerz from 948 Bizana Street, Moreleta Park, Pretoria, Gauteng, 0044, South Africa. The company is registered in South Africa.

Product support: support@icebreakerzgames.com. Privacy and legal requests: support@easedsoftware.com. A public telephone number and office-bearer information will be published before native-store sales are enabled.

Accounts and eligibility

You must be at least 16 to create an account. Provide accurate information, protect your sign-in details, and use IceBreakerz only where lawful. Existing accounts that cannot establish eligibility may be limited to correction, support, export, and deletion.

A younger guest may participate in a party-game room only under the host's or guardian's responsibility and without creating an account. Hosts are responsible for choosing age-appropriate activities and supervising guests.

You are responsible for activity under your account and rooms you host. Tell us promptly about suspected unauthorised access. Do not share account credentials, impersonate another person, or use automated account creation.

Signed-in gameplay includes the account progression described during signup or migration. Guest gameplay is temporary. Optional analytics and advertising choices remain separate from the contract needed to operate an account.

The Privacy Policy explains the information used for accounts, gameplay, purchases, advertising, security, and optional analytics, and forms part of these Terms.

Service licence and intellectual property

Subject to these Terms, Eased Software grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the current IceBreakerz service for lawful private entertainment on supported devices. No ownership right is transferred.

Eased Software and its licensors retain all rights in the IceBreakerz name, wordmark, software, game systems, original prompts and copy, artwork, interface, databases, documentation, and other service materials. You may not copy, sell, scrape, reverse engineer, extract, frame, republish, create derivative commercial products from, or misuse those materials except where applicable law expressly permits it.

Feedback may be used without payment or confidentiality obligation, but it does not transfer ownership of your separate player content. Official Apple, Google, App Store, Google Play, and other third-party marks remain the property of their owners.

Rooms and player content

Players may submit answers, drawings, prompts, clues, and votes. You retain responsibility for what you submit and grant Eased Software a limited licence to process it only as needed to run, secure, support, and improve IceBreakerz.

Content submitted to a room may be shown to the other players in that room. Do not submit confidential personal information or content you do not have permission to share. Raw room content is not added to personal account progression.

• Do not submit unlawful, abusive, hateful, exploitative, threatening, defamatory, or privacy-invasive content.
• Do not bypass room, payment, entitlement, security, or account controls.
• Hosts may remove players, and IceBreakerz may restrict accounts or rooms that create legal, safety, or security risk.

Drinking-game features

Drinking modes are optional entertainment and can always be played with water or another non-alcoholic alternative. IceBreakerz does not sell alcohol, encourage intoxication, or provide medical advice.

The host confirms the responsible-drinking notice when creating or switching a lobby to drinking mode. Each participant must meet the IceBreakerz country safety threshold and any stricter local rule. A technical age gate is not legal advice or a guarantee that drinking is lawful for a particular person or place.

Never pressure anyone to drink, target a vulnerable person, drive after drinking, combine alcohol with unsafe activities, or ignore health advice. Stop immediately if anyone feels unwell or withdraws consent.

Prices, unlocks, and subscriptions

Browser checkout is unavailable. New purchases are offered only through Apple App Store or Google Play in markets marked ready. The applicable store displays the total price, currency, taxes, purchase type, included access, billing period, trial conversion, renewal timing, cancellation method, and refund information before confirmation.

An individual game purchase unlocks every Party and Drinking version currently offered for that game. Monthly and yearly All Access subscriptions renew until cancelled. A trial converts only as disclosed at checkout.

Paid digital access can begin immediately after store confirmation. Individual digital-content supply and continuous All Access service use distinct immediate-supply acknowledgements where applicable. The Refund and Cancellation Policy preserves the voluntary offer and mandatory rights.

Store availability, price, taxes, family-sharing eligibility, and restoration can differ by platform and country. A verified store purchase is needed to grant or restore access.

Payment providers and confirmations

Apple or Google processes new purchases, renewals, billing recovery, cancellations, and refunds under the applicable store terms. IceBreakerz verifies store transactions before granting access and does not receive or store full card numbers or card security codes.

You receive the store receipt and an IceBreakerz entitlement record. Keep the store account available for purchase restoration. Legacy direct transactions, if any, remain supported and reviewable but no new browser payment is accepted.

Apple and Google platform terms

If you obtained IceBreakerz through Apple, these Terms are between you and Eased Software, not Apple. Apple is not responsible for operating, supporting, warranting, or handling claims about IceBreakerz except to the extent its store terms require. Apple and its subsidiaries are intended third-party beneficiaries of the app licence and may enforce the relevant licence terms.

Google Play distribution, billing, cancellation, refund, family, and account rules also apply to Android use. These Terms do not override any mandatory Apple App Store or Google Play term, consumer remedy, or platform licence requirement.

Cancellation and refunds

You may cancel a subscription at any time. App Store and Google Play subscriptions must be cancelled in the applicable store's subscription settings. Cancellation stops future renewal while access normally continues to the paid-period end. Trial cancellation before conversion prevents the first charge.

The separate Refund and Cancellation Policy forms part of these Terms. It provides a voluntary 14-day request window and preserves all non-excludable consumer rights.

Deleting an IceBreakerz account does not cancel an App Store or Google Play subscription. Cancel store billing before deletion. Account deletion does not itself refund a completed charge or restore a permanently deleted game unlock. Submit any refund request through the applicable store before deletion.

Advertising and third-party services

Eligible free users may see Google Mobile Ads banners. On supported mobile devices, an ad may be preloaded after a rewarded ad access screen opens, but it is shown only when the player chooses Watch ad. A completed client reward may unlock one round immediately and is then audited using Google's signed server verification. Ad availability is not guaranteed.

IceBreakerz requests only non-personalised or limited advertising. Google, Firebase, cloud hosting, database, analytics, app-store, email, and support services may apply their own terms and privacy notices. The Privacy Policy explains their roles and your choices.

Availability, changes, and force majeure

We may update games, features, prices, compatibility, and providers. We do not promise uninterrupted, error-free, or permanently available service. Material subscription price or term changes are notified before they take effect, and required trial and renewal reminders are sent using the contact details on the account.

To the maximum extent lawful, Eased Software is not responsible for delay or failure caused by events beyond reasonable control, including network, cloud, app-store, utility, labour, public-health, natural-disaster, governmental, cyberattack, or force-majeure events. We will use reasonable efforts to restore affected paid functionality and provide any remedy mandatory law requires.

Liability and consumer guarantees

Except for promises and guarantees that cannot lawfully be excluded, IceBreakerz is supplied on an “as available” basis without an implied warranty of uninterrupted availability, fitness for a particular purpose, merchantability, accuracy of player content, or compatibility with every device.

IceBreakerz is provided for social entertainment. To the maximum extent permitted by law, Eased Software is not liable for indirect, incidental, special, or consequential loss arising from player conduct, user content, alcohol decisions, unavailable third-party services, misuse, or events outside reasonable control.

Where liability can lawfully be limited, Eased Software's aggregate liability for the affected service is limited to the fees you paid for that service during the 12 months before the event giving rise to the claim.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, gross negligence or wilful misconduct where such limitation is prohibited, mandatory data-protection liability, or any warranty, guarantee, consumer right, or remedy that cannot lawfully be excluded.

Suspension, termination, and service changes

We may restrict a room or account where reasonably necessary to protect users, investigate misuse, comply with law, secure the service, or enforce these Terms. Where appropriate, we will explain the reason and provide a support or appeal route.

You may stop using IceBreakerz and request account deletion. Suspension or termination does not create a refund by itself and does not cancel store billing; mandatory rights and the Refund Policy remain available.

We may update, discontinue, or replace features and providers. Material changes affecting paid access or legal rights will receive the notice required by law.

Governing law and disputes

South African law governs these Terms, subject to mandatory consumer and privacy laws that apply where you live. Contact support@easedsoftware.com first so we can try to resolve a concern promptly. You may still use any regulator, tribunal, court, or dispute process available under applicable law.

Nothing requires an EEA, UK, or Swiss consumer to waive a mandatory local court, collective remedy, or regulator. If a provision is unenforceable, the remainder continues to the extent lawful. Eased Software may assign these Terms as part of a lawful corporate transaction; you may not transfer an account without consent.

Switzerland addendum

Mandatory Swiss consumer and contract protections remain available. Store price, renewal, cancellation, and digital-service information is presented before purchase.

Who is responsible for your information

Eased Software (Pty) Ltd, registration number 2026/505508/07, is the responsible party and data controller for IceBreakerz. Its physical address is 948 Bizana Street, Moreleta Park, Pretoria, Gauteng, 0044, South Africa.

Product support: support@icebreakerzgames.com. Privacy, data-rights, and safeguard-copy requests: support@easedsoftware.com. The published company panel identifies the registered POPIA Information Officer and any EU, UK, or Swiss representative required for your market.

Information we process

Account data includes your name or display name, username, email address, Firebase and IceBreakerz user identifiers, sign-in provider, age-gate country or region, date of birth, time zone, settings, entitlements, and account security records.

App activity and live room data includes pages or screens used, game choices and actions, lobby membership, route, readiness, game state, answers, drawings, prompts, clues, votes, results, scores, and moderation actions needed to run the room. Player-created content can be visible to the other players in that room.

Signed-in progression contains completed game, mode, time, round, role, result, points, and limited numeric counters. It excludes raw answers, drawings, prompts, clues, secret topics, individual votes, card IDs, room credentials, drinking quantities, and another player’s account identity.

Payment and refund records include product, amount, currency, status, provider references, billing jurisdiction, policy evidence, refund reason and decision, and accounting timestamps. We do not receive or store full card numbers or card security codes.

Technical, security, and advertising data may include IP address, approximate country or area inferred from IP, browser or device type, operating system, app version, app launches and interactions, ad interactions, diagnostic or performance information, App Check or integrity signals, cookies, installation identifiers, and advertising or app-set identifiers where available.

IceBreakerz does not request precise GPS location, contacts, calendar, installed-app lists, web-browsing history, microphone or audio recordings, or access to your photo library. Drawings in Down the Line are created inside IceBreakerz and uploaded only when a player submits them.

For web regional availability, we transiently use the public network IP address supplied by Google Cloud to resolve only its country through IPinfo. We do not store the raw IP address in the region decision, account, gameplay history, analytics, or application logs.

Guests

Guests are not linked to durable progression. We retain a display name and only the short-lived room, security, and eligibility state necessary for the lobby. We do not later match guest activity to an account through names, IP addresses, devices, cookies, advertising IDs, or fingerprints.

Purposes and lawful bases

Contract is the basis for account authentication, rooms, requested gameplay, progression, customer support, entitlement verification, and supplying purchases. Steps requested before entering a contract also use this basis where applicable.

Legal obligation is the basis for required tax, accounting, store, consumer-rights, data-rights, regulator, and law-enforcement records and responses.

Legitimate interests support service security, abuse and fraud prevention, minimal operational measurement, room recovery, legal-claim handling, and improvement of a safe and reliable service. Those interests are balanced against user rights, use minimised data, and include objection or human-review routes where applicable.

Consent is used only for optional PostHog analytics, optional marketing, and browser or device storage where consent is required. Withdrawing consent does not affect prior lawful processing or disable core gameplay.

Advertising is requested only in non-personalised or limited mode. Google may process the categories described below for delivery, aggregate measurement, security, fraud prevention, and compliance subject to consent signals, age treatment, and device settings.

• Accounts, authentication, rooms, progression, entitlements, requested support, and supplying purchases — contract or requested pre-contract steps — account, identity, room, progression, support, and store evidence.
• Tax, accounting, consumer remedies, legal acceptance, regulator and lawful requests — legal obligation — transaction, refund, policy-evidence, identity-verification, and correspondence records.
• Security, integrity, fraud and abuse prevention, service recovery, aggregate operations, and legal claims — legitimate interests — device, network, integrity, room-control, pseudonymous event, and audit data, subject to balancing, minimisation, objection, and human review.
• Optional PostHog analytics, optional marketing, and non-essential browser or device storage — consent where required — allowlisted analytics events and the selected preference; refusal leaves core gameplay available.

Providers and international processing

Google Firebase and Google Cloud provide authentication, App Check, application hosting, Firestore, Cloud Storage, messaging, and operational infrastructure. They process account identifiers, tokens, device and integrity signals, live room state, submitted drawings, and service logs in configured Google regions and supporting global infrastructure.

MongoDB Atlas hosts account profiles, progression, entitlement, purchase-reference, refund, audit, and operational records in the production cluster region. PostHog EU Cloud receives only consented allowlisted analytics and, for eligible signed-in adults, an internal account identifier; its person data is configured for EU processing.

Google Mobile Ads supplies limited or non-personalised advertising and rewarded-ad verification using the advertising and device categories described below. IPinfo receives a transient public IP address to return only a country code and does not receive an IceBreakerz account identifier.

Apple App Store and Google Play process store-account, payment, tax, receipt, subscription, cancellation, and refund information under their own terms, and share signed purchase and lifecycle evidence with IceBreakerz. Any production transactional-email or support provider is named in the deployed provider register before it receives user information.

Providers receive only information needed for their contracted function. Apple and Google act under their own store terms for payment and may act independently for some billing data; other suppliers generally process on our instructions under data-protection terms.

Information may be processed in South Africa, the EEA, United Kingdom, United States, or another disclosed provider region. Where a restricted transfer requires safeguards, we use an applicable adequacy decision, standard contractual clauses, UK transfer mechanism, or another lawful instrument, with supplementary measures where appropriate. You may request information about the applicable safeguard from the legal email.

Cookies, advertising, and analytics

Necessary web storage maintains sign-in, lobby sessions, security, purchases, settings, and a short-lived signed country decision so the service does not repeat a network lookup on every request. Optional analytics and personalised offers remain off unless enabled.

If you accept optional product analytics, approved screen, game-flow, and purchase-flow events are sent directly to PostHog EU Cloud. Autocapture, session replay, heatmaps, web-vitals capture, automatic error capture, and automatic lifecycle tracking are disabled. These events exclude names, emails, dates of birth, room codes, full URLs, payment references, advertising IDs, private game content, and precise location.

Consented signed-in adults may be identified in PostHog only by their internal IceBreakerz account ID. Known under-18 players remain anonymous. Refusing or withdrawing consent does not affect gameplay, account progression, purchases, security processing, or anonymous server-authoritative room totals.

The public website may request Google AdSense only after the configured certified consent platform reports that an ad request is permitted. Google may then process browser storage where allowed, IP-derived approximate location, browser/device data, page context, ad impressions and interactions, diagnostics, and fraud-prevention signals.

Advertising consent provides accept, refuse, and manage choices where required. Refusing does not block public content or gameplay; the result is limited advertising or no request. IceBreakerz also honours a recognised Global Privacy Control signal by keeping optional analytics off and not enabling advertising storage contrary to that signal.

Website advertising choices, optional PostHog analytics, and marketing choices are separate. Changing one does not silently enable another.

Mobile choices use Google User Messaging Platform controls where required. The app does not copy advertising-consent strings to its backend. Ads are requested only when Google reports that requests are permitted and always as non-personalised or limited ads.

Google Mobile Ads automatically collects and shares with Google an IP address used to infer approximate location, app or product interactions such as launches, taps, video views and ad views, diagnostic and performance information, and device or account identifiers such as an Android advertising ID or app-set identifier where available. Google uses these categories for advertising or marketing, analytics, and fraud prevention, security, and compliance.

IceBreakerz does not include your name, email address, date of birth, room code, invite token, payment reference, or private game content in an ad request. Users under 18, and users whose age is not yet known, receive conservative under-age treatment. On iOS, an eligible adult may first see Google's explanation and then Apple's App Tracking Transparency prompt. Refusing tracking does not prevent gameplay or limited advertising.

Rewarded ads are requested only after an explicit Watch ad action. The request can include consent signals and an opaque one-time verification value. IceBreakerz retains the verification result, ad unit or network, Google transaction reference, and timestamps for access control and fraud prevention.

Sharing and disclosures

We disclose information to contracted service providers where needed to host data, authenticate users, run and secure rooms, process payments and refunds, send messages, provide consented analytics, serve ads, and support users. Other room participants receive only the player content and room state needed for that shared game.

The Google advertising categories and purposes described above are shared with Google when a website or mobile ad request is permitted. PostHog receives only allowlisted optional analytics after consent. Neither provider receives raw answers, drawings, prompts, clues, secret topics, room passwords, invite tokens, or full payment credentials from IceBreakerz.

We do not sell personal information. We may disclose information where required by law, to protect users or the service, investigate abuse, enforce these Terms, or as part of a lawful restructuring, merger, acquisition, or sale, subject to applicable notice and protection requirements.

Retention

Guest lobby credentials expire within 12 hours or earlier when the room closes or the guest leaves. Rewarded-ad challenges expire after 10 minutes, gates after 30 minutes, and pseudonymous verification records after 90 days.

Inactive live-room state and player-created content are scheduled for deletion within 10 days. De-identified server-authoritative room summaries expire after 180 days, and an account-derived hash is removed when that account is deleted.

Primary account, profile, progression, statistics, benefits, custom games, and account-linked content remain for the account lifetime and are removed promptly after verified deletion, with primary-system completion within 30 days. Encrypted backup copies expire through the backup cycle within 90 days and are not restored to active use.

Consented PostHog person and event data uses 12-month rolling retention and is queued for provider deletion after a verified account request. Security logs are retained for 12 months and closed support records for 24 months unless a live incident, request, or claim requires longer.

Pseudonymised purchase, store, refund, tax, fraud, and immutable legal-acceptance evidence is retained for seven years after the relevant transaction or account closure. A record may remain longer only while a legal claim, chargeback, investigation, or statutory duty is active, then is deleted or irreversibly anonymised.

Security and incidents

We use access controls, hashed secrets where appropriate, encrypted transport, short-lived tokens, audit records, provider security controls, and least-privilege administration. No online system can guarantee absolute security.

We investigate suspected incidents and notify affected people and regulators when applicable law requires it.

Your choices and rights

Depending on your region, you may request access, correction, deletion, restriction, objection, portability, consent withdrawal, or information about disclosure. You may also complain to the privacy regulator in your jurisdiction.

Use the authenticated Account export, correction, privacy-preference, or deletion controls; visit https://icebreakerzgames.com/delete-account; or email support@easedsoftware.com. We verify requests proportionately, respond within the applicable legal period, and explain a refusal or extension. A denied restriction, objection, or automated decision can be escalated for human review.

Deleting an account removes or anonymises its profile, progression, statistics, benefits, active sessions, custom content, provider analytics identifier, and other account links. Minimum pseudonymised legal and financial evidence may remain for the retention period above. Store purchase history may permit a later restoration through the same store account.

Account deletion does not cancel an App Store or Google Play subscription. Cancel renewal in the applicable store before deletion and request any eligible store refund first.

Automated controls and human review

Rules may automatically check account age, drinking-mode eligibility, room authority, entitlement validity, apparently unused purchases, store receipt integrity, abuse signals, and refund eligibility. These rules can allow, restrict, or route an action for review.

IceBreakerz does not use automated profiling to make credit, employment, insurance, or similarly unrelated decisions. Contact support to contest a material automated restriction or refund signal and request human review.

Children and drinking eligibility

Accounts are limited to people aged 16 or older. Younger party-game guests participate without an account under the host's or guardian's responsibility. We do not knowingly create durable profiles for them.

Drinking modes use a separate country safety threshold. Guests, people under 18, and people whose age is unknown are not identified in PostHog and receive conservative advertising treatment. If a child's information was provided improperly, contact the privacy address so it can be investigated and deleted or restricted.

Policy changes

We publish the effective date and archived version of each policy. Material new processing is notified before it begins, and fresh consent is requested only where legally required.

Switzerland addendum

People in Switzerland may exercise rights under the Federal Act on Data Protection and may complain to the Federal Data Protection and Information Commissioner.

Scope and rights preserved

This policy applies to paid IceBreakerz game unlocks and All Access subscriptions. It is part of the Terms of Use. Nothing in it excludes a right or remedy that applicable consumer law does not allow us or the relevant app store to exclude.

IceBreakerz also offers a voluntary 14-calendar-day request window. This promise supplements rather than replaces remedies for defective, unavailable, duplicated, unauthorised, misleading, or incorrectly supplied purchases.

Where refunds and cancellations are handled

New purchases are offered only through the Apple App Store or Google Play. The store is the billing and refund channel and applies its payment terms and decision process. Submit store refund requests through the store that charged you; IceBreakerz will provide reasonable support and transaction evidence.

Cancelling a subscription stops a future renewal but does not itself refund an existing charge. Unless the store grants a refund or applicable law requires a different result, access continues until the end of the paid period.

Deleting an IceBreakerz account does not cancel Apple or Google billing. Cancel the store subscription first and submit any refund request before deletion.

Individual game unlocks

A request made within 14 calendar days is normally approved for the full unlock price when no completed paid round has been recorded. If the unlock was used, the request receives human review.

Where immediate digital-content supply is requested, checkout may ask for express consent and acknowledgement that a statutory withdrawal right can be lost once supply begins. This does not remove the voluntary policy or rights concerning defects, failed delivery, duplicate or unauthorised charges, or misleading descriptions.

Access remains available while a request is pending. It may be removed when the store or IceBreakerz begins paying an approved refund and restored if payout permanently fails.

All Access subscriptions and trials

Cancel before a disclosed trial conversion to prevent the first charge. Initial and renewal charges may be requested for refund within 14 calendar days of the charge.

An unused subscription charge is normally supported for a full refund. If service began immediately and benefits were used, a lawful proportionate charge may apply for service already supplied. Defects, failed access, disputed usage, missing renewal disclosures, and statutory claims receive human review.

A store refund can end paid access immediately or on the date selected by the store. Cancellation without refund normally leaves access available until the current paid or trial period ends.

Other eligible problems and exclusions

Requests outside the voluntary window remain reviewable for duplicate or unauthorised payments, failed delivery, faulty or materially unavailable service, content not as described, billing errors, or any longer mandatory remedy.

Free games, promotional access, trials with no charge, and rewarded-ad access have no purchase price to refund. A separate paid transaction on the same account remains independently reviewable.

Repeated buy-use-refund-rebuy behaviour, false claims, manipulated receipts, or chargeback abuse may be investigated and may lead to suspension, but anti-abuse controls will not remove mandatory rights.

How to request, review, and appeal

Use Apple Report a Problem or Google Play purchase support for the transaction. You may also contact support@icebreakerzgames.com for help locating the purchase, understanding access effects, or providing evidence to the store.

We may request only information reasonably needed to identify the purchase, prevent fraud, or assess a statutory issue. Automated eligibility signals may identify apparently unused purchases, but disputed or adverse decisions can be escalated for human review.

IceBreakerz aims to acknowledge a complete support request within five business days and complete any IceBreakerz human review within ten business days. Apple, Google, banks, complex fraud checks, statutory investigations, or missing information can take longer; any shorter mandatory period applies.

Approved amounts return through the original store payment method unless the store or applicable law permits another method. The store controls final payout timing. IceBreakerz charges no fee for requesting support or review.

A chargeback or store reversal can suspend the corresponding entitlement while ownership is investigated. It does not remove a mandatory consumer remedy. If a chargeback is rejected or repaid, verified access can be restored; deliberate chargeback abuse may restrict future purchases or the account after review.

Switzerland addendum

The voluntary 14-day policy applies in addition to any mandatory Swiss remedy for defective, unavailable, or misdescribed digital service.